About

FAQ

• Where is the store based?

  Hong Kong Island, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!

  Exciting News!
  We’ve recently launched our new website at www.cutiekillshop.com, where you can find more styles and enjoy bigger discounts. Be sure to check it out!

• Read Before Order Please

  Since 2016, we’ve been proud to serve our lovely Cutiekill community, offering kawaii, cute, and goth styles. We also offer a skirts collection available in inclusive sizes that has received many compliments from our customers.

  Exciting News! 🎉
  We’ve recently launched our new website at www.cutiekillshop.com, where you can find more styles and enjoy bigger discounts. Be sure to check it out!

  
  Here’s what you can always expect from us:

  💗 Unique Kawaii, Goth, and Y2K Clothing & Accessories
  💗 High-Quality, Inclusive Size Options in Our Skirts Collection
  💗 Secure Checkout & Priority Shipping
  💗 24/7 Customer Service for Your Peace of Mind

  We’ve been perfecting our craft since 2016, and we’re here for you every step of the way. If you have any questions, feel free to reach out at [email protected].

  Thank you for being a part of our journey!

  Enjoy your new fashion finds! 💕

• Does you shipping come with a tracking number?

  Yes, all of our shipments will come with a tracking number at NO extra charge.

• What can I do if I want to do cooperation/sponsorship?

  We are thankful for your kind offer :)
  Please let us know more about you and we'll talk about details then.
  email [email protected] or dm @cutiekill.official (instagram)

• How long will it take to receive my order?

  URGENT ORDER is not accepted, SORRY!

  Total: Processing Time + Shipping Time.

  IF you want to change/cancel order, make sure you contact us within 24 hours, otherwise we ship as order, and will not be responsible for change/cancel.

  Once your order is made, it will be shipped out after 5-7 days processing (not including WEEKEND when we are OFF, sorry).

  NOTE: Shipping time depends on the destination country and actual shipping condition.

  International shipping delivery times may vary between 2 and 12 weeks.

  To US/AU/CA, 7-15 days.
  To other countries, 10-20 days
  By USUAL FREE SHIPPING, in NORMAL condition.

  ▲ Please understand that We Are NOT in CONTROL of the delivery time of your package.

  ▲ This is in control by the postal officers and custom people of both countries. Because of this, there is a chance your package will experience unexpected delays that are out of our control.

  ▲ If parcel lost or sent to the wrong address not caused by us, OR return due to wrong address not caused by us, we will not refund or exchange. But we have tracking number for each parcel. We may email you for address confirming before shipping, but it is not a must to us, because storenvy will send you email about order confirming. You shall contact us for changes within 24 hours once the order made. Otherwise, we do ship as you ordered. If package returned to us by unknown reason not related with wrong address, we would refund partially minus cost we paid, or resend with an extra charge of shipping.

  We will do it best as your request.

• Can you mark my order as low value to avoid high custom fee?

  Of course, leave note if you need. We will try to use EMS or other shipping ways that mostly free from custom charge, and will mark it as a gift as request, BUT we cannot control the final custom tax. Thanks.

• Other INFO.

  ▲ Since 2015, we are a small shop mainly ran by only 3 girl, and have gradually built our team to a group of 15 members. We do business in honest and happy way.
  ▲ If problem caused by us, we will take no excuse and try to make up your loss. But other problem out of our control, we are sorry that we will not be responsible. We will try what we can help anyway.
  ▲ Before or after order, please feel free to message us. We are happy to be here for you.
  ▲ We are doing action to realize our dream, thank you for being supportive.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.